Responsible Gaming

All forms of gambling carry financial risk, and no outcome is ever guaranteed. Players on Thrill are encouraged to treat betting as a leisure activity with a defined budget, never as a source of income or a way to recover losses. Protecting your financial stability and emotional wellbeing starts with setting clear boundaries before you play.

Thrill supports responsible gaming through the following measures:

• Deposit limits that allow players to cap how much they fund their account over a set period;
• Session time limits to help players manage how long they spend on the platform;
• Loss limits that restrict the total amount a player can lose within a defined timeframe;
• Self-exclusion options for players who need to take a break from gambling activity;
• Reality checks that send periodic reminders of time spent during an active session;
• Access to account history so players can review their betting and spending patterns;
• Account cooling-off periods for players who need temporary distance from the platform;
• Direct links to professional addiction support services available in India.

Betting addiction can develop gradually, and early recognition is one of the most effective forms of protection. The following warning signs are widely documented by mental health and addiction specialists and are important for any player to be aware of.

• Spending more money on gambling than originally intended, despite plans to limit spending;
• Being unable to stop playing even after deciding to do so;
• Feeling restless, irritable, or anxious when not gambling;
• Returning to gambling after a loss specifically to try to recover that money;
• Lying to family members, friends, or colleagues about how much time or money is spent on gambling;
• Neglecting work, study, family responsibilities, or personal health due to gambling activity;
• Borrowing money, selling possessions, or taking on debt to fund gambling;
• Using gambling as a way to escape stress, anxiety, depression, or other emotional difficulties;
• Repeatedly failing to reduce or stop gambling despite genuine attempts to do so;
• Continuing to gamble even when it causes clear harm to personal relationships or financial health.

Betting addiction is a recognised psychological condition that requires timely attention. If any of these signs are present, seeking professional help is a practical and important step.

Addressing a gambling problem is possible with the right approach and support. Acknowledging that there is a problem is the first and most important step. From that point, several practical actions can help a player regain control of their behaviour and protect their financial and emotional health.

Thrill recommends the following steps for players managing or seeking to prevent gambling addiction:

• Use the self-exclusion feature available in your account settings to restrict access to the platform for a chosen period;
• Set strict deposit and loss limits through the responsible gaming tools in your account;
• Reach out to a licensed mental health professional or addiction counsellor for personalised support;
• Contact dedicated gambling addiction helplines available in India for confidential guidance;
• Inform a trusted family member or friend about your situation so they can provide accountability and support;
• Avoid environments, apps, or social circles that trigger the urge to gamble;
• Keep a record of your gambling activity, including time spent and amounts wagered, to build awareness of patterns;
• Replace gambling time with structured alternative activities such as exercise, hobbies, or community involvement;
• Block gambling-related websites and apps using third-party filtering tools available for Android and iOS devices;
• Contact Thrill support directly to discuss available options for account restrictions and referrals to professional services.

Players in India dealing with gambling-related difficulties have access to several professional support organisations. The following verified resources offer confidential assistance, counselling, and addiction treatment services.

• iCall (iCall Psychosocial Helpline)ю. A professional psychological counselling service run by the Tata Institute of Social Sciences (TISS) in Mumbai; available at icallhelpline.org and reachable at +91-9152987821;
• Vandrevala Foundation Helpline. A 24/7 mental health helpline offering free support for addiction and psychological distress; contact number: 1860-2662-345 or visit vandrevalafoundation.com;
• NIMHANS (National Institute of Mental Health and Neurosciences). A premier government institution in Bengaluru providing treatment for behavioural addictions including gambling disorder; available at nimhans.ac.in;
• Gamblers Anonymous India. A peer-support fellowship for individuals affected by compulsive gambling, following the internationally recognised 12-step programme; information available at gamblersanonymous.org;
• Snehi India. A charitable organisation providing emotional support and mental health counselling; reachable at +91-44-24640050 or via snehi.org.

Thrill support is available to assist players who have concerns about their gambling habits or need guidance on using responsible gaming tools. Players are encouraged to reach out at any time for help with account restrictions, self-exclusion, or referrals to external support services.

Available contact channels for Thrill players in India:

• Live Chat. Available directly on the Thrill website for immediate assistance;
• Email. Players can contact the support team at [email protected] for detailed queries related to account controls and responsible gaming;
• Help Centre. A dedicated section on the Thrill website containing guidance on responsible gaming tools, account settings, and self-exclusion procedures.